This Contact Us page gives customers the official support, phone, email, and business identity details for Terraza. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: 1318 US HWY 1, LLC
Store Name: Terraza
Physical Business Address: 1318 US Highway 1 Sebastian, FL, 32958 United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@terraza.shop
Business Phone Number: +12722760347
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
For a faster review, send one message with the order number, item name, issue summary, and any useful photos or tracking details. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.
We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information.